DCCS for Windows has the ability to manage customers issues or tasks within the system. The CRM module will allow CSRs to manage and track any type of issues or tasks that are brought into the store by the customers.
Whenever a customer brings an issue to your attention, the CRM module will allow you to login the issue, to assign somebody to resolve it, and to add details to the issue so that progress can be tracked until the issue is resolved.
In addition, there is a report that will show all the open issues and the ownership of these issues. Employees are notified of open issues assigned to them.
This module will allow DCCS users to provide its customers with exceptional customer service while keeping a log of all the issues, suggestions, tasks, etc. for future reference or as an indicator of areas that need improvement.